📞 Know who to call, get answers quickly, and feel supported throughout.
When you have a benefit question, start here. We’ve structured your support team in the order that will get you help the fastest:
1️⃣ Benefit Resource Center (BRC) — Your First Stop
Your dedicated concierge for all things benefits.
Personalized guidance, expert answers, and advocacy when you need it most.
The USI Benefit Resource Center (BRC) gives you direct access to licensed benefits specialists who can help you make the most of your Tenpoint benefits. Whether you’re enrolling, resolving a claim, comparing plan options, or just not sure where to start — your BRC team is here to help.
✨ Think of them as your personal benefits concierge.
Here’s what they can help with:
- Understanding your medical, dental, vision, and life insurance coverage
- Assistance with provider networks and claim resolution
- Guidance on FSA, HSA, and COBRA questions
- Help finding in-network providers or facilities
- Step-by-step enrollment assistance
- Coordination between Tenpoint, USI, and carriers to resolve complex issues
💬 Contact the Benefit Resource Center:
📧 BRCWest@usi.com
📞 (855) 874-0834
🕓 Available Monday – Friday, 6 AM–5 PM Pacific Time
💡 Pro Tip: Save their number in your phone — you’ll be glad you did. Whether you’re dealing with a billing issue, hospital claim, or just want to double-check a benefit, the BRC team makes benefits feel human again.
2️⃣ Carrier Contacts — When You Need to Speak Directly
If your question requires claim-specific information, ID card access, or status updates, contact your carrier directly:
Regence BlueShield – Medical & Telemedicine
🌐 regence.com
📞 1-888-REGENCE (1-888-734-3623) (TTY 711)
🕓 Monday–Friday, 5 AM–8 PM PT; Saturday, 8 AM–4:30 PM PT
Delta Dental of Washington – Dental
🌐 deltadentalwa.com
📞 1-800-554-1907 (Monday–Friday, 6 AM–5 PM PT)
VSP Vision Care – Vision
🌐 vsp.com
📞 1-800-877-7195 (TTY 711)
🕓 Monday–Saturday, 6 AM–5 PM PT
Unum – Life, Disability, EAP, and Travel Assistance
🌐 unum.com/employees/file-a-claim
📞 1-866-779-1054 (Leave & Disability)
📞 1-800-445-0402 (Life & AD&D)
🕓 Monday–Friday, 5 AM–5 PM PT
3️⃣ Tenpoint HR — When You Need Policy or Process Help
If you’ve already contacted the BRC or your carrier and still need assistance — or if your question relates to company policies (eligibility, leave, or other internal processes): contact Tenpoint’s HR team.